Get your ticket to Ops Ahoy now. Not interested? Click here to opt out. Reader, Coming in hot with an uncomfortable question: If you stepped away from your business for two weeks, no laptop, no "quick check," what would break? For most operators I talk to, the honest answer is a lot. 😭 Because the business doesn't really run on systems. It runs on you. Your memory. Your held-in-your-head knowledge. Yep, those forty small things only you know how to do. We like to dress this up as being...