Get your ticket to Ops Ahoy now. Not interested? Click here to opt out. Reader, You want better systems. I mean, that’s why you’re signed up for our emails and are reading this, right? 🤷🏻♀️ BUT… You also worry that the second you nail everything down, the business becomes rigid. Loses the flexibility, the human-ness. The kind of place where people follow the SOP right off a cliff because "that's the process." So maybe a part of you wants to leave a little chaos in on purpose. Just in case. 👀...